Last Updated: 9/9/2024
The Sleep Works (“we,” “us,” “our”) operates the www.thesleepworks.co.uk website (the “Website” or “Service”). This Privacy & Cookies Policy outlines how we handle your personal information, including compliance with the General Data Protection Regulation (GDPR), the Data Protection Act (DPA), and the Privacy and Electronic Communications Regulations (PECR).
- Introduction
This policy explains how we collect, process, manage, and store your personal details when you use our Website. It also covers the use of cookies, third-party services, and how we ensure your data is protected. For specific inquiries, our contact details are provided at the end of this document. - Data Protection Compliance
We comply with the GDPR and DPA. This policy will be updated as necessary to reflect any changes in data protection laws. - Information We Collect
We collect the following types of information:
Personal Information: Name, address, email address, phone number, job title, and other contact details.
Program-Specific Data: Information related to your participation in the ABC Transform Programme, Reboot, and corporate sessions, including feedback and session details.
Payment Information: Credit card and billing details for processing transactions.
Usage Data: IP address, browser type, pages visited, and interaction details with our Website. - Use of Information
We use your information to:
Provide Services: Manage and deliver our programmes and corporate sessions.
Process Transactions: Handle payments and financial transactions.
Improve Services: Analyse and enhance our offerings and Website.
Communicate: Send updates, newsletters, and promotional content, if you have opted to receive such communications.
Ensure Security: Protect our Website and user data from fraud and misuse. - Data Retention
We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law. Specific retention periods vary depending on the data type and service provided. - Data Storage and Protection
We use secure servers and encryption to protect your data. While we take appropriate measures, no online transmission is entirely secure. We cannot guarantee absolute security of your data. - Sharing Your Information
We do not sell your personal data. We may share your information with:
Service Providers: Third-party vendors for payment processing, scheduling, and other services (e.g., payment processors, CRM systems).
Legal Requirements: To comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger or acquisition. - Third-Party Services
We use various third-party services, including:
Youcanbookme: For scheduling appointments. https://youcanbook.me/privacy
Mailerlite: For forms and customer relationship management and communications. https://www.mailerlite.com/legal/privacy-policy
Stripe: For handling transactions. https://stripe.com/gb/privacy
These providers adhere to data protection standards. For more details on how they handle your data, refer to their privacy policies. - Cookies
We use cookies to improve your experience on our Website. Cookies are small files saved to your device that help us understand your preferences and enhance our service.
Managing Cookies: You can manage cookie settings through your browser. Blocking cookies may affect Website functionality. For more information, visit our Cookie Policy. - Tracking and Analytics
We use Google Analytics to understand user engagement. Google Analytics uses cookies to track your interaction with our Website but does not collect personal data such as IP addresses. - Advertisements and External Links
Our Website may contain sponsored links and ads. These links direct you to third-party sites, and we are not responsible for their privacy practices. Clicking on external links is at your own risk. - Embedded Content
Our Website may include embedded content (e.g., videos, images) from other sites. These sites may collect data about you, use cookies, and monitor your interaction with the content. - Downloads and Media Files
Any downloadable files are provided at your own risk. We take all reasonable precautions to ensure the authenticity of downloads, but we recommend using third-party antivirus software. - Contact and Communication
When you contact us through our Website, personal details are used to process your inquiry. We use secure systems to manage and store your data. For email communications, we use Mailerlilte, and you can view their privacy policy https://www.mailerlite.com/legal/privacy-policy. - Your Rights
You have the right to:
Access: Request copies of your personal data.
Correction: Request to update or correct inaccurate information.
Deletion: Request the removal of your data.
Opt-Out: Unsubscribe from marketing communications.
Complaints: File a complaint with the Information Commissioner’s Office (ICO) if needed.
To exercise these rights, contact us at:
Email: [email protected]
Address: The Sleep Works, 76A Belsize Lane, London NW3 5BJ, UK - External Website Links
We provide external links for your convenience. We do not control these sites and are not responsible for their privacy practices. Always review their privacy policies before sharing any personal information. - Social Media
We may have social media profiles. Verify their authenticity before engaging. We do not ask for passwords or personal details on social media platforms. - Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page. Please review it regularly to stay informed about how we protect your data.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Address: The Sleep Works, 76A Belsize Lane, London NW3 5BJ, UK